Please find below a selection of frequently asked questions and their answers. If your question is not answered below, please do not hesitate to contact us.
Can I make a preliminary booking?
No, bookings can only be made with a deposit.
What method of payment do you accept?
Bank Debit Cards, Credit Cards or cash.
If I cancel my booking is my deposit refundable?
No, it is non-refundable and is offset against administration costs.
Do I get a refund if I pick up early?
Refunds cannot be made for early returns. Two weeks notice must be given for any alterations to dates in or out. An administration charge of £ 5.00 per alteration may be applied.
Can I view the kennels / cattery?
You are welcome to visit the kennels / cattery Monday to Saturday between the hours of 10:30AM and 1:00PM. We are unable to allow viewing on Sundays, Bank Holidays or Peak Periods. Children must be over the age of 14.
Can my dog and cat share?
No, your pets may be happy with that situation but our other boarders may not.
What time can I bring my pet in?
Anytime after 8:30 am. First time boarders we advise to be in by lunchtime to enable your pet to settle in.
Can I collect on Sundays, Bank Holidays or after hours?
No.
Does my cat need to be neutered?
Yes.
Will you take my bitch in season?
Yes, we can keep her secure away from our male boarders.
Does my dog need the Kennel Cough vaccination?
Although we do not insist dogs are inoculated against Canine Infectious Bronchitis (Kennel Cough), we strongly recommend you discuss this matter with your veterinary surgeon as this is caused by a complex virus / bacteria only some of which respond to the vaccination. Should you decide to have your dog(s) vaccinated against Canine Infectious Bronchitis, the vaccine must be administered at least two weeks prior to boarding.
Please note: Animal(s) showing signs of Canine Infectious Bronchitis (Kennel Cough) or any contagious disease will be turned away.
Does my pet need any other vaccinations?
To be accepted into the kennels, all dogs must be fully inoculated against Distemper, Hepatitis, Parvovirus, Para Influenza, Leptospirosis and Intrac within the last twelve months and not less than two weeks prior to boarding. Vaccination certificates must be seen prior to boarding. Dog’s without current vaccinations will be turned away.
To be accepted into the cattery, all cats must be fully inoculated against Flu and Enteritis within the last twelve months and not less than four weeks prior to boarding. Vaccination certificates must be seen prior to boarding. Cat’s without current vaccinations will be turned away.
Does my pet need to have a flea treatment?
All boarders are required to be up to date on their flea treatment.
Will you be able to administer drugs?
Yes, providing the owner supplies enough medication and gives clear instruction regarding dosage. We will not take any animal with an infectious condition. Please enquire for more details.
Are the boarders mixed?
Absolutely not. They have no physical contact with other boarders from a different family.
Is feeding included in the boarding fees?
Yes, unless your pet is on a special prescription diet. We supply the kennels with food from the shop therefore we are able to cater for your pet's preferences. There is no reduction for owners supplying their pet's own food and if they are on a special diet. Owners must ensure they bring enough food to cover the length of their pet's stay.
What exercise do boarders get?
Each kennel / cat suite has a large run which your pet has access to throughout the day. The dogs also have two large compounds which the kennel staff take them to exercise, where they will spend approximately 10 - 20 minutes up to three times a day depending on the time of year. A dog walking service is also available.
Are the kennels / cattery heated?
Yes, the sleeping area has thermostatically controlled heating which provides constant warmth.
My pet is elderly, will you accept it?
We treat each pet as an individual, if you are concerned about your pet's age, we will be happy to discuss it with you.
Can I call to check on the wellbeing of my pet?
We are always happy to give you an update on your pet's well being if you would like to call us during office hours.
What happens if my pet is not suitable for boarding?
We require a UK contact name and number in case of emergency. Someone who would collect your pet if not suitable for boarding and / or make any veterinary decision should the need arise.
My pet is afraid of fireworks and loud noises, is this a problem?
Fortunately we are in a semi rural environment so we don't have a big problem with fireworks. If your pet is particularly nervous we would suggest your vet could give medication that we would administer.
Can I bring my pet's own bed / toys / scratching post?
We supply beds and bedding, toys and chews from home are welcome. We cannot guarantee the safe return of these items. A scratching post for the cats will be supplied.
Can I visit my pet / can I take my pet down to their accommodation with you?
No, as it causes great distress not only to your pet but other pets being boarded. It also avoids the risk of infection being brought directly into the kennels / cattery.
Can I have my dog professionally groomed before he / she is collected?
There is an on site fully qualified groomer who will, with prior arrangement, groom your pet on their day out.
Can you store my cat basket?
Due to a lack of space we are not able to store cat carrying baskets.
Do you collect and deliver animals?
Yes. For further information please contact the office.
Can I make a telephone booking?
Yes, there will be a £10 administration fee added to the booking.
What if my animal falls ill whilst I am away?
We will in all emergencies use our own vet to treat your pet, but it is a requirement that you notify your own vets that your dog is coming in to kennels due to data protection if this is not done our vets will be unable to discuss your welfare/ condition.
Does my pet need any other vaccinations?
Vaccination certificates can be photographed and forward with your completed booking form. - Please note if you fail to provide a valid up-to-date certificate on entry you will be refused. Due to data protection your vet will not discuss your vaccination details over the telephone.
Can I book in my elderly pet?
We treat each pet on an individual basis, any pet over the age of 10 will be subject to review and we will discuss this with you.
Can I call and check on the welfare of my pet?
We are happy to give updates on your pet’s wellbeing if you would like to discuss this during office hours. If you require photos WhatsApp texts is available at extra cost (Ask a member of staff)
Can I bring my pets own bed/toys?
Due to health regulations we are unable to accept customers own scratching posts, bedding & toys. These are all provided during your animals stay.
If I cancel, is my booking deposit refundable?
No. Unlike a normal holiday company you do not have to pay the full amount beforehand only a deposit (normally £50) should you cancel your deposit is of set against administration costs.
Do I get a refund if I pick up early?
No. Two weeks notice must be given for any alterations to dates in & out a £10 administration charge will be applied per alteration.
Will you be able to administer drugs?
Yes. Providing your animals condition has been discussed and entry into the kennels accepted – it is the owners responsibility to supply enough medication and give clear instruction on dosage. Unfortunately we do not inject therefore we cannot accept any animals that are on insulin etc.