Our ultimate number one priority is the health, welfare and wellbeing of your beloved pet.
Security
Relax safe in the knowledge that our pet hotel is under 24-hour supervision and in addition the whole site is covered and monitored by CCTV cameras.
Exercise
Cats will have access to their own individual enclosed run which they have continual access to during the day. Each run is equipped with a scratching post for them to use at their leisure. For the more active and inquisitive cat, why not book one of our Excel cat aerobic stations. Each has an array of tunnels, hide out houses, ladders and toys enabling your cat to explore and express their natural characteristics. (extra charges apply, see tariff for details).
Meal times
Meal times are a pleasure at Imberpark. Our kitchen / food preparation area is run to the
strictest of hygiene standards. Our large on-site pet store offers an extensive a la carte
menu enabling us to fulfil the majority of feeding requirements. Meals are prepared on-site
under the supervision of our own qualified dietician who ensures your cat's individual
nutritional requirements are catered for.
For those who are on a veterinary prescribed diet, we ask owners to supply food
ensuring there is enough to last the duration of your pet’s stay with us and full feeding
instructions are provided.
Fresh drinking water is available and monitored at all times.
Medication / Health
Here at Imberpark we are able to administer prescribed medication as necessary. This may
incur an extra charge depending on complexity and regularity. If following your telephone
consultation and assessment your booking is accepted, you will be required to provide your
medication to cover the duration of your pet’s stay with us along with full administration
details. Any tablets must be counted into a pill box which we advise to do before your
arrival or allow extra time to do so at check in. Please note, we do not hold excess
medication and failure to provide the correct amounts for your pet’s stay will result in
additional veterinary charges.
We hope your pet enjoys a happy and healthy stay with us but should they become
unwell or require veterinary treatment whilst in our care, our 24-hour vet is on call and
able to liase with your own veterinary surgeon should the need arise. Please note due to
data protection / privacy laws you will be required to inform your veterinary surgeon of
your intention to board your pet with us and authorise us to share / discuss your pet and
their medical history. Without such authorisation, your vet may not be able to assist us in
ensuring the appropriate level of care and treatment required.
We reserve the right to seek veterinary assistance as necessary and all costs will
be borne by the owner. We strongly advise you to have the appropriate level of pet insurance
in place. Please see our cat T&C’s for more details.
