Wellbeing

Our ultimate number one priority is the health, welfare and wellbeing of your beloved pet.

Security

Relax safe in the knowledge that our pet hotel is under 24-hour supervision and in addition the whole site is covered and monitored by CCTV cameras.

Exercise

All dogs staying at Imberpark have access to their own individual large, covered run of which they have continual access to during the day. In addition to this our guests receive 45 minutes of free run exercise (off lead) and playtime in our secure, enclosed enrichment paddock (coming soon!)

All exercise and playtime sessions are supervised, individually or in family groups, we do not mix non-family guests during their stay with us.

Exercise and play sessions are tailored individually, depending on the nature, age and condition of each guest but for added stimulation and a change of scenery, why not treat your dog to our Woodland Walk service offering exercise in the surrounding woodland and meadow areas (extra charges apply, see tariff for details) This off site activity is carried out by our fully insured and experienced staff. Pets are walked in a harness, collar and lead either individually or with family groups. This service is a great opportunity for some extra ‘bonding’ time for your dog and their carer.

Meal times

Meal times are a pleasure at Imberpark. Our kitchen / food preparation area is run to the strictest of hygiene standards. Our large on-site pet store offers an extensive a la carte menu enabling us to fulfil the majority of feeding requirements. Meals are prepared on-site under the supervision of our own qualified dietician who ensures your dog's individual nutritional requirements are catered for.

For those who are on a veterinary prescribed diet, we ask owners to supply food ensuring there is enough to last the duration of your pet’s stay with us and full feeding instructions are provided.

Fresh drinking water is available and monitored at all times.

Medication / Health

Here at Imberpark we are able to administer prescribed medication as necessary. This may incur an extra charge depending on complexity and regularity. If following your telephone consultation and assessment your booking is accepted, you will be required to provide your medication to cover the duration of your pet’s stay with us. Any tablets must be counted into a pill box which we advise to do before your arrival or allow extra time to do so at check in. Please note, we do not hold excess medication and failure to provide the correct amounts for your pet’s stay will result in additional veterinary charges.

We hope your pet enjoys a happy and healthy stay with us but should they become unwell or require veterinary treatment whilst in our care, our 24-hour vet is on call and able to liase with your own veterinary surgeon should the need arise. Please note due to data protection / privacy laws you will be required to inform your veterinary surgeon of your intention to board your pet with us and authorise us to share / discuss your pet and their medical history. Without such authorisation, your vet may not be able to assist us in ensuring the appropriate level of care and treatment required.

We reserve the right to seek veterinary assistance as necessary and all costs will be borne by the owner. We strongly advise you to have the appropriate level of pet insurance in place. Please see our dog T&C’s for more details.